Reviews

I just wanted to praise our driver from Victoria to Gloucester on Sunday Nov 24th 15.30 service.  Hope he can be identified.  Reg ended 74 MYO brand new bus only in service since Nov 20th.  It was during storm Bert and the roads and traffic were horrendous.  We felt very safe and cared for.  His driving was fantastic.  The guy deserves a medal.  Thank you so much.

What a great review to receive for driver Martin!

We just came back from a trip to Wales to Big Pit and St Fagans.
Peter our driver was fabulous.  So kind, playing Disney music for our lovely guides for the entire journey.  Fetched us straight outside a venue when it hacked it down with rain and was patient and courteous with all our young members and helpers.  We are very thankful to have had such a lovely driver.  Peter as one of my guides stated ‘he is a legend’.
Thanks, would highly recommend.

I just wanted to say a huge thank you to you and the Bennett’s team for the brilliant service provided on the RC1 school route. My daughter has just finished Year 7 at Ribston and she has been delivered to, and collected from, school every day without a hitch!

From what my daughter tells me, the buses are clean and comfortable and the drivers are all really nice.

I also really appreciate your regular communications about road closures, delays and the early pick-up times on the last day of term.

I just wanted to pass on my huge thanks to our driver Phil, who took our primary school to Snowdon on Friday and Saturday.

He was absolutely incredible and really helped to make the trip seamless and as enjoyable as possible!

Just a note to say thank you so much to your coach drivers yesterday for taking our guests to Lineover Wood, and bringing them back to the Frog Mill.

As ever, your drivers were polite, patient and prompt, all the things we need! It's great to work with such a reliable company, and know that our guests will be well looked after and safely taken to and from our Woodlands.

Thank you for accommodating our revised pick up and drop off points, which worked well.

We'll no doubt be in touch for our events in 2025!

Please can we let Bennetts Coaches know how absolutely lovely our driver was on Friday.  Chey was friendly, a delight with the reception children and she was professional throughout, so refreshing!  A BIG thank you.

I just wanted to email to say thank you for the coaches from The Crypt School to Newport.  Also thanks to Anton and the other drivers.  As usual, the service was as professional as ever and reliable.

I would just like to pass on our thanks for the visit last Thursday.  [XX] was thrilled and didn't stop talking about it on the way back. He now spots Bennetts Coaches and points them out to staff proudly saying "That's the place we went to see the coaches".

He is really happy with the pens Melissa gave him.  They are now treasured possessions.  Please can you pass on our thanks to Melissa and the other staff.  She made us feel very welcome and [XX] began to come out of his shell due to her kind and calm attitude towards him.

I would like to take this opportunity to thank you and your team for the excellent service you provide.

We have used Bennetts Coaches school transport for the past 13 years and you have always been so polite and courteous in your communications.

My son would like to send a special thank you to Paul, the driver of DR 2.

Just want to say a massive thank you, once again an impeccable service from the get go.

Ben the driver was terrific with all on board and deserves a lot of credit!

A quick note just to say thanks for such a smooth service you gave us for our trip to Cheltenham Races.

Rob our driver was brilliant and was very patient with us especially during the pick-up (getting 24 people rounded up after a day on the Guinness is challenging on its own!) but he was great.

We have had a great experience with you and your whole company over the last 6 years, so thank you very much for providing such a reliable and trusted home to school service.

Best wishes to you all for the coming years.

Just wanted to say a huge thank you to the three drivers who took our school to The Beacon today.  They were all friendly, happy and helpful and all the staff commented on what a pleasure it was to travel with you.

An excellent experience all round.

On Wednesday 14 Feb at 8.30 pm, my daughter and I travelled to Cheltenham on the 444 coach from London Victoria Coach Station.  The coach was on time, clean, and Marius, the driver, was extremely friendly and helpful.  He was a great driver who had a lot of banter (while being professional).  We had a fantastic trip.

Just wanted to say a big thank you to the lovely female driver who has been a regular on the RC 1 school service.

Both my children have commented how nice she is and I know it makes a big difference to their journey.

Our coach driver, Phil, was great on Wednesday!  He took us to Birmingham for Young Voices.  He was so friendly and super helpful.

Please pass on our thanks and gratitude.

I just wanted to write and thank Bennetts for a wonderful day out on our 'Mystery Tour'.  Ben, the driver, was so kind and helpful with those passengers who found mobility a challenge and this was appreciated by all.  He also had the patience of a saint when it came to the hold-ups on the return journey.  The icing on the cake had to be the coach itself; it almost felt like part of the mystery and no one expected it.  It certainly added to the air of anticipation.

Unfortunately, our daughter was taken unwell on the school bus home yesterday.  The driver was super supportive, friendly and kind.  She put our daughter at ease, made her feel comfortable and helped her to clean herself up.   The girls tell me that she even offered to stand at her bus stop until I arrived to pick them up.

Please could you pass on our thanks and let the driver know that we are very grateful for her support, care and consideration.

I really admire the drivers, it's a big responsibility transporting 50+ teenagers safely to school each day and as a parent it is fantastic to know that the driver will go above and beyond to look after their welfare and take good care of them.

I just wanted to email you following our trip yesterday and tell you how fantastic Phil was.

He was friendly, professional and a really nice bloke to chat to.

Thank you Phil for making our journey safe.

 

 

 

We had a very pleasant journey with your coach and our driver, Chey, was excellent in every aspect.

Everybody enjoyed her company and with her cheerful attitude and kindness, the journey could not have been better.

We’d like to use your service again in the future.

 

 

 

 

I just wanted to let you know what a very successful day out we had last Wednesday to Shaftesbury and a Jigsaw Factory.

Rob was an excellent driver and looked after us really well.  Although our  journey down was a long one,  the weather was good and we had a lovely comfortable coach, so it didn't really matter.

Unfortunately, although our return journey was made in the dark, with Rob at the wheel negotiating the winding roads it wasn't a problem.

Lovely day out and excellent driver.

I would just like to say Thank you so much to you and all of the staff at Bennetts.

My son has been getting the RC 1 school bus for the last seven years and you have been punctual and professional and I would recommend you to any parent looking to use a home to school bus service.

We travelled from Heathrow to Cheltenham on the 19th November.   We left Heathrow at 13.50 and I think the driver's name was Keith.

We have travelled before with National Express but both my husband and myself were impressed with the attitude of the driver.

He was helpful, polite and cheerful which makes anyone's day!

Thank you for an excellent service. It is nice to provide some positive feedback as lately customer service in some sectors is badly lacking.

 

Reference to the coach booking that we had on Saturday 18th November 2023, going to Clarkes village for shopping trip.

We were all very pleased with the coach and the fantastic driving from Colin, he was very helpful,and made the trip hassle free.

We would certainly consider booking again in the future.

I am writing to thank Rob who took our Year 6 children to Bristol Hippodrome yesterday.  The teachers thought he was great and very thoughtful when collecting them at the end of the day by not parking far away.

It was a pleasure for the teachers and the children to go on this brilliant trip.

I am contacting you to commend your wonderful Driver, Colin.  For many years he has taken us on a variety of Coach Trips, and is always outstanding.

On our recent Trip Colin impressed us even more than usual, with his handling of an emergency situation when one of our ladies fell.

Colin promptly and calmly dressed the wound, with some assistance from a Scouting Leader aboard, and between them they applied a bandage that staff at A&E later commented on - great First Aid!

Colin escorted the injured lady and myself into A&E Reception, before taking the passengers home. He was brilliant throughout the day, and especially during this medical emergency.

I cannot praise his actions and manner highly enough. He is a credit to your Company, and I’m sure you are already aware of this.  The lady in question has fully recovered, and wishes to add her thanks to mine.

We always enjoy our Trips with Bennetts, and even when the unexpected happens, we know we are in the best of hands.

We would just like to feed back that both of your drivers today for our trip to Heathrow, Wayne and Phil, were both fantastic.  Very friendly, super accommodating, professional and helpful, which is much appreciated on an otherwise stressful day of travelling and getting nurses settled!

Visit to Puzzlewood on 3.10.2023

Your drivers were superb!!

Best drivers we have ever had.

🏆 Following our performance at the National Brass Band Championships of Great Britain we would like to say a big thank you to all our friends and supporters who were right behind us on the way to Cheltenham and at the contest.
🚐 Thank you to Looneys of Ramsey for sponsoring our van hire from Black Van Hire.
👏🏻 Also thanks to all the local charities, trusts and individuals who contributed to our fund raising efforts and events and supported our trip to the National Finals.

Just want to say thank you publicly from Ramsey Town Band - not sure if we've tagged the right Facebook page. Absolutely pleasure to deal with!
😃 A big thank you to Isle of Man Arts Council for their financial support.
🚢 Isle of Man Steam Packet Company
🏩 Roomsbooked.com
🏨 Central Hotel Gloucester by Roomsbooked
🚌 Bennetts Coaches

I used Bennetts for a school trip and they are reliable, clean and comfortable.  I will be booking with Bennetts again.

DR1 has the most amazing bus driver ever and it is such a shame to see him leave our bus. He truly is such an amazing aspect of the whole experience. Bennetts if you are reading this please bring our DR1 driver back as soon as possible as we love him lots.

Please pass on my thanks to our amazing driver, who got us to safety today on this very snowy day. His driving and knowledge kept us safe with some crazy incidents happening around us.

A lovely trip to Blenheim Palace yesterday driven by Colin , he was very helpful & an excellent driver in dodgy conditions , my friend & I felt very safe. Thank you Colin

Thanks to our driver for a very good coach trip. Everything went according to plan, and he was very helpful and considerate.

The accident yesterday resulted in a road closure for about three hours and the school buses were stuck right behind the incident site. When I finally collected my daughter after 7pm from Tewkesbury I was expecting her to be tired, dejected and hungry. Luckily, I brought along some pizza for the homeward journey because she didn't want me to drive until she had told me all about the adventure, about how the driver and other children comforted one distressed child and how the bus driver was so kind to everyone. My daughter hardly stopped for breath. Her most endearing comment on the way home was, "Paul was amazing. He is the bus best driver in the world." It must have been a long day for him and no doubt he got home tired and hungry too. I just wanted him to know that he brightened up an otherwise difficult day for the students yesterday.  Please thank him from me, a very grateful Mum.

Just wanted to say “thank you” for your prompt communications during all this chaos tonight.  I really appreciate you keeping us updated and for providing a means of us tracking where the bus is.  Enormously reassuring.  Thank you so much!

Just a quick one to say thank you for keeping us updated and allowing us to track the coach. Please also pass my thanks on to the drivers for getting the kids home safely, an unpleasant/upsetting experience for them all.

Please pass on a huge thanks to the driver of RC4 for getting our children home safely. We appreciate that driving the school bus is not an easy job and days like yesterday make it so much harder.  Thank you.

Please can you pass on our thanks to both bus drivers for getting the children home safely tonight and for taking good care of them for the 4 hours they were on the bus! I hope they got home safely to their families too!

Just wanted to say a big thank you for the coach being on time and how everything went well, and a big thank you to Paul our driver who was excellent.

Colin was an amazing driver, just so good and polite. He was really delightful, he attended to our every need.

Our son has now taken his final bus ride to school (STRS) and I just wanted to pass on my thanks to yourself and the team for the wonderful service over the last 6 years. I can’t think of a single occasion over this time where we’ve encountered any issues or been let down by the service. So, thanks again and keep up the good work.

I would just like to say a big thank you to Bennetts Coaches. My Art group went on a trip to Weston Super Mare yesterday, Wednesday 10th August on one of your coaches. The coach was above and beyond what we were expecting and our coach driver Ben was amazing. He was so friendly and helpful. He helped us get the mobility aids on and off the coach and made us all feel so comfortable and relaxed.

Next time we go on a trip I will definitely be booking with you and asking for Ben personally as everybody agreed he was one of a kind.

Thank you for making our day go so smoothly and without any hassle. We all had a wonderful day despite the heat.

Thank you to the lovely gentleman who helped me yesterday. You really are the best company around you know!

We used you guys as our coach provider for a youth group event this last week.

I just wanted to say thank you. The coaches provided were an excellent standard; clean and spacious. The drivers; both on the way there and the return, were super friendly and went above and beyond to help us with loading our luggage etc...!

The communication from your office was excellent when enquiring and making the booking; and again, were extremely helpful in terms of advising sizes, and the price was incredible.

Our young people had an amazing time away - all will have made memories, and some of which will see it as a life changing experience. And that is partly down to you guys in terms of making our travel experience great, and also keeping the costs low for our young people!

Our DR1 driver is a very good and nice bus driver. In the 2 years we have been on this bus we are yet to endure a negative experience. Every day we are greeted by a nice message and every week is a fun announcement. The cards and chocolate to celebrate Christmas and Easter were incredible and a lovely gesture. Every bus journey is amazing and we look forward to having him again next year.

Our driver on DR1 is the coolest bus driver we have ever known. He is amazing and makes every bus drive entertaining. He is very nice. He is a good bus driver. He is smart and respectful and constantly checks we have our passes. His constant ability to remember the children’s names is outstanding and makes their bus journey far more special.

I just wanted to say how excellent your driver Martin is, he was very smart and respectful. I have just got back from holiday and out of the four drivers we had on holiday he was by far the best we had. To top it off we had the electric coach which was exciting.

I couldn’t recommend Bennetts Coaches highly enough.  We engaged Bennetts Coaches to help transport our Wedding Guests to and from our hotel to our wedding venue.  First and foremost, their timekeeping was impeccable, they arrived at our hotel nice and early and allowed plenty of time for our guests to board the coaches.  The coaches themselves were simply amazing. They were modern, luxurious, spacious, and ensured that our well-dressed guests arrived at our wedding looking pristine.  Upon it being time to be picked up and return back to the hotel, again they were ready and waiting and returned us all home safe and sound.  The drivers were great as well, courteous, well presented and a good laugh.  Honestly if you’re looking for a company too look after you, don’t look any further than Bennetts.

I’m most grateful to the admin staff for helping to sort out our short notice booking for tomorrow and many thanks for your help – you’ve all been simply marvellous and I’m ever so grateful.

Thank you to the very helpful and friendly Rob who took our children to Young Voices yesterday.

Whilst using your service we have had several drivers and they have been fantastic every time!

Just to say thank you for providing a great coach and driver for our trip to Newquay. We can't wait for our November trip!

We are currently homeward bound on our school Geography trip to Snowdonia.  We would like to pass on our thanks and praise for our driver, Wayne.  The quality of driving has been outstanding.  Additionally, his friendly personality and willingness to be as helpful and accommodating to our needs has been much appreciated.  Wayne has our highest recommendation.

Thank you for the last 5.5 years that you have safely taken my daughter to school, this is much appreciated, and we are only opting for public transport because of her timetable in sixth form and hopefully she will pass her driving test soon.

I do always promote your services to other parents.  Good luck with your business and take care.

We had your driver, Rob, at the weekend for a hen party and he was so lovely. I felt bad for him having to put up with us girls all weekend but he was brilliant!

Mandy from Bennetts Coaches, thank you for your help. We had some sick kids on the bus today. She helped us clean up as we pulled near by. Even though they all laughed when I was chucking up out the window  as I can't do sick. Hero of the Day! Thank you sooo much.

The Move to Bennetts home to school (Tewkesbury Service) was a good one - the service you have provided has been excellent!

He was the most amazing guy ever, very friendly, so patient with the staff and children. I needed to slightly change the times and he went above and beyond to accommodate us I couldn’t have asked for a more perfect guy, he was so happy, bubbly and positive, amazing with the children and just so genuine. He helped out so much getting involved with any heavy lifting of equipment and all along being so polite. We will definitely come to Bennetts first after such an amazing experience.

We have been very impressed with the service that your company has provided, our daughter has been on your school service since Year 7 and has only stopped as she now drives herself. It has been very reliable and all the drivers really helpful. Thank you for always being so efficient and helpful with any queries, and for always keeping us informed, especially during all the Covid disruption.

Hello. I never do this but I wanted to let you know how much I appreciated your driver yesterday.
It was early morning, but he was 'chirpy' in a fun way, considerate and professional. Handled one particular situation with care and kindness. I hope folk are as kind to him. Thank you!

Fantastic driving and customer service on the 444 on Saturday.

I can see that both are relatively new to the National Express network with Bennetts, but you couldn't tell!

Both were ultra-professional, warm and friendly throughout, and did excellent jobs of getting the good people of Cheltenham and Gloucester to and from London. My friends and I were so impressed!

Just a note to say thank you to yourself and the driver for the coach we had yesterday.  On time, professional and friendly driver and all went very smoothly.  Great service!

We just wanted to say that our driver today was amazing and the teachers have all commented on how lovely he was.  Please can you pass on our thanks to him for his cheerful, helpful assistants today.

The driver was excellent on Friday, please pass on our thanks!

Just a quick note to say how wonderful the driver was who took the Y5/6 pupils to Boreatton Park September 2021, polite, helpful and happy. Please also thank the other driver who returned our pupils for his professionalism, humour, and helpfulness. Can you please make a note how impressed we were with the level of service, both drivers there and back are a credit to Bennetts.

May I say how efficient you are (...) It's a pleasure to deal with such a professional company.

Timings were perfect, the coach and driver were superb. Tricky manoeuvring conditions but this didn’t stop your driver getting our guests as close to the hotel as possible.

Thank you so much, Karen

The bus was brilliant, and the driver was amazing!

Our trip to Barry Island on the 25th August was brilliant, nice friendly staff, very efficient. The booking service was excellent and the coach was very comfortable and clean. Driver made you feel very welcome and was excellent. Happily recommend to anyone using Bennetts.

Great trip! So excited for more, the coach was so nice and clean and the driver was lovely. Happily recommend to anyone.

Our trip to Weston with you was perfect. Thank you so much for making a day at the beach stress free. Immaculate coaches, very comfortable, all on time and friendly driver.

Brilliant service booking and had to cancel one seat and was refunded.
Excellent journey and coach was clean.

Good day out, very clean coach, no hold ups, the driver was a very polite and helpful driver. Will definitely use Bennetts again.

Great trip! Will go again, clean coach, nice smart driver.

I just wanted to say thank you for the very professional and reliable service provided by your company over the last 6 years taking our son to Crypt School.

Just a short note to say we thoroughly enjoyed the trip to Weston on Wednesday, despite the changeable weather. The driver was superb and we will no doubt book some future trips with you.

Thanks again to the school drivers. Starting getting the bus to school for a long journey was a big thing for our daughter, let alone this year and Bennett’s have done a brilliant job at helping her (and us) feel reassured.

I just wanted to pass on some positive feedback. My son has said how helpful and friendly the Driver of DR1 is - he actually missed him when he was on holiday! I thought it would be nice for the driver to know he has made a positive difference in this difficult year.

I would just like to say that my son has been on your DR 1 service from Woodmancote to STRS for the last 2 school years. We have been really pleased with the service especially during these trying times. My son says the driver is always very chirpy, pleasant with the children & his Friday afternoon speeches are apparently eagerly awaited each week. Thought you would like to know how your driver is appreciated.

Thanks for keeping the school transport going through such a hard time and running the timetables/admin etc.  It's been appreciated by our family and thank you to the drivers.

Many thanks again to your team and your drivers for such an excellent service!

We just wanted to say a big thank you to you (for organising) and both drivers for driving us today - they were both fab, really helpful and friendly.

Thanks again and take care.

Just returned from a lovely, relaxing day out at Weston.  The coach was immaculate, the driver very polite.  Looking forward to booking our third trip with you soon! 5 stars!

My friend and I really enjoyed our trip to Bournemouth on June 3rd. A huge thank you to our driver for a smooth safe journey.

Many thanks for your school service over the last few years - all three of my daughters have benefitted from it, and we have always been very impressed with how well the system works!

Many thanks for the excellent school service your good selves have provide over the past three years, especially during these difficult times.

I would like to thank all at Bennetts Coaches for the fantastic school transport service you have provided to my two sons over the last nine years, always reliable, safe and friendly drivers who the young people grow to recognise and trust.

I wish you all success for the future

May we take this opportunity to thank you and your colleagues for the service and attentiveness over the years and wish you well for the future.

I just wanted to send a message to say thank you for the refund for our school bus pass, but also for everything you have done throughout this difficult time. I feel that all communication from you had been timely and clear and that has been very reassuring. I have always felt my son has been safe and well looked after on the bus and know that you are an efficient company, but that has been particularly important at this time.

Thank you again, it is not only Bennetts but your personal helpfulness and the positive tone of your emails that helps.

I have been delighted with the flawless school service provided, it also helps me continue my work as a key worker.

Please pass my thanks onto the team.

May I take this opportunity to say a massive thank you for the wonderful (school) bus service that has been provided to our daughter over the years it has always felt safe, timely and the bus drivers have been great.

Much appreciated.

We are incredibly grateful that you are continuing to offer this service – it will make our lives indescribably easier. A massive thank you to yourself and all your drivers for continuing to work and offer this service throughout these most challenging of times. Stay safe and well.

May I take this opportunity to say a massive thank you for the wonderful (school) bus service that has been provided to our daughter over the years it has always felt safe, timely and the bus drivers have been great.

Much appreciated.

It has been a pleasure utilizing your school service for the past seven years and I can't thank you enough for the dedication and commitment of all your staff.

I’d like to thank you for the excellent service provided by Bennett’s over the past 5 years or so.  You’ve always been incredibly reliable.

Can I just say that my son has been using your school service since he started Tommies in year 7 and we have had a fantastic and reliable service from you all. Thank you so much.

To the Bennetts Team

I would like to say a big thank you to your driver.  My daughter has been coming home saying how lovely he is as a driver for the Denmark Road school service. He is always cheery and even to me when dropping my daughter off last minute at the bus stop in the morning. So, thank you and well done – it’s so lovely to have great service from a friendly driver. We appreciate you!

Please could I thank the bus driver of the school bus from Tewkesbury to STRS, who this morning was super helpful and kind to my son. He went above and beyond the call of duty and it was very much appreciated.

Suffice to say, my son will be packing his bag the night before, religiously, from now on!

Thanks again, Best Wishes